Colchin Automotive Repair Process

Colchin Automotive Repair Process

Our dedicated staff and 30+ years of car care experience will keep your vehicles safe and running efficiently. We serve the Denver, Arvada and Wheat Ridge communities where you can rely on our experts for diagnosing and repairing automotive problems and providing important preventive maintenance education and advice. We encourage you to ask questions and we’re always happy to discuss your repair as well as teach you about your vehicle with the goal of saving you time and money over the long haul.

Our unique 7-step repair process ensures that you receive the best service and that repairs are done right the first time. We are the people to call when you need car care.

Step #1 – We LISTEN – Our Goal is to earn your Trust & Lasting Relationships

Our Service Advisors know how important it is to listen and we know what questions to ask. Getting to the root of the problem and listening to your description of the symptoms leads us to apply the right diagnostics to solve the problem. That saves you money and builds trust.

Step #2 – Assign an ASE Certified Technician Best Suited to your Vehicle

We match the technician to your vehicle and its service needs every time you’re in. Feel free to meet with your tech and ask any questions that help you understand what’s wrong and how you might prevent it happening in the future.

Step #3 – NO-CHARGE Safety and Maintenance Assessment

We offer a FREE maintenance and safety inspection for every vehicle we service. We are focused on your specific requests at the time of your visit and at the same time we are assessing how your vehicle is performing overall. We want to prevent future problems whenever we can rather than waiting for them to become bigger issues. We document our findings and discuss options with you so you can plan ahead.

Step #4 — Call You With All the Details and the Estimate

Before we begin any diagnostic, maintenance, or repair, we contact you to discuss the details and the costs. We encourage you to ask questions to gain a complete understanding of your repair. If you like, we can send digital images of damaged parts or a repair in process to your email… or feel free to stop by and get a visual on the work.

Step #5 — Repairs Guaranteed on New Parts & Labor

Once you approve your estimate, we get to work. Our technicians are equipped with all the latest technology and are ASE certified to be competent pros. Most repairs can be completed the same day, but if yours requires more time, we communicate that to you as soon as we know.

We back our work with our Colchin Auto 3 year, 36,000 mile limited warranty on all new parts and our labor. We want you to be completely satisfied with your repairs and your service.

Step #6 — Colchin Quality Assurance Testing

We cross check the repair and road test every vehicle to ensure there are no surprises when you pick up your vehicle. We call you to let you know it’s ready for pick up and offer complimentary shuttle service if you need it. Consider us your partners in keeping your vehicle running smoothly and safely.

Step #7—Follow Up

We need your feedback. If you’d like to share your thoughts on our service, please click here to complete a brief survey. If you have any questions or there is a problem, we want to know. We are committed to honoring our guarantee and look forward to a long-lasting partnership in caring for your vehicle.

You have my personal guarantee: Todd Colchin, 303-431-5421,

Call the auto shop that serves your Denver, Arvada or Wheat Ridge local community and partners with you for the life of your vehicle. We’ll help you prevent problems and make needed repairs to keep you safe and on the go. Call 303-431-5421 or request an appointment today.
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